Everything Akeso does — from intake to recovery

Handwriting decipher AI

Turn photos of handwritten clinical notes, prescription pads and fax scans into editable text, with the original image beside the transcript for staff review.

• Accepts PNG, JPEG and WebP images of notes and scans
• AI-estimated word confidence highlights uncertain readings; staff can correct individual words
• Expands supported clinical abbreviations and extracts medication, diagnosis and procedure mentions
• Save a reviewed transcript, optionally linked to a clinical or Workers’ Comp case; extracted terms are not verified against official code lists
• Every transcript requires staff review before clinical use — AI readings are not guaranteed accurate

Chart & denial intake

Akeso Synapse™

Drop in messy chart notes, faxed denials, PDFs or photos. Akeso reads them and pulls out the facts that matter for the appeal.

• Patient identifiers are replaced with tokens in the browser before documents are processed
• Scan-quality score flags faxes that are too blurry to rely on
• Batch intake for many cases at once

Practice-specific workspaces

Each case opens in a workspace tuned to the practice type, with the checks that sector's payers actually apply.

• Specialty medicine, plastic & reconstructive, dental/OMFS
• Behavioral health parity, therapy visit caps, home health, DME suppliers
• Primary care, imaging appropriateness and veterinary
• Workers’ Comp claims, utilization review and return-to-work tools

Cited evidence & policy review

Akeso Chronos™

Matches the case against the payer's own clinical policy and guidelines, and anchors every statement to a page in the chart.

• Payer policy library with step-therapy ladders and criteria
• Policy gap finder shows exactly which criterion is missing
• Statements without a source are blocked from the letter

Pre-submission stress test

Akeso Adversary™

Reviews the package the way a payer reviewer would and lists the gaps likely to trigger a denial before you send it.

• Denial-risk score and likely reason codes
• Suggested fixes ranked by impact
• Expected value of appealing vs. writing off

Coding & claim checks

Akeso Syntax™ · Akeso Quantum™

Catches coding problems that cause automatic denials: diagnosis specificity, bundling, modifiers and dosing math.

• ICD-10, CPT, HCPCS and CDT crosswalks
• Bundling and surgical-period modifier checks
• Body-surface-area and dose calculations

Payer deadline clock

Akeso Lexis™

Tracks the CMS-0057-F decision windows — 72 hours for expedited, 7 days for standard — on every case and warns before they run out.

• Live countdown per case with warnings under 12 hours
• Drafts a late-decision notice for your review
• Every notice sent is logged with a fingerprint

Appeal letters & peer-to-peer prep

Akeso Lexis™

Builds medical-necessity letters, step-therapy exception requests and talking points for peer-to-peer calls.

• P2P battle cards with the payer's likely objections
• ERISA and external-review drafts for legal review
• Regulator complaints are drafts only — a person files them

Patient cost protection

Protects patients from copay accumulator programs and finds assistance programs when coverage falls short.

• Checks state accumulator laws against the plan
• Manufacturer bridge and assistance program matching
• Biosimilar switch and buy-and-bill risk checks

Send it out

Submit by fax, FHIR Da Vinci PAS, clearinghouse or pet-insurance carrier, and keep a record of every transmission.

• Fax only to numbers your admin has approved
• Signed payer sign-in for FHIR submissions
• Patient text updates and a mobile status page (opt-in)

Works inside your EHR

Launch Akeso from the patient chart and get prior-auth alerts at the moment an order is placed.

• SMART launch and order-time alerts for Epic, Cerner, athenahealth
• Compact sidebar view sized for EHR panels
• Each EHR vendor must approve the connection before go-live

Denial recovery & analytics

Turn remittance files into a work queue and see where money is being won and lost.

• Denial parser for 835, 277CA and FHIR responses
• Priority queue, clawback defense and filing calendar
• Payer scorecards and medical-director win rates from your own cases

Billing agency workspace

Agencies manage many client practices from one view with totals only — no patient details.

• Per-practice approvals, denials and recovered value
• White-label branding for each practice
• Reauthorization and renewal expiration radar

Clinical Analytics & Forecast

See your practice's approval trends, payer delays and documentation gaps in one view, with date-range and linked-doctor filters.

• Approval rates, time to decision, overdue cases and payer friction from recorded cases
• Missing documents and step-therapy gaps from saved chart reviews, counted once per case; unreviewed cases are excluded
• Estimated cash outlook and a 14-day procedure list when procedure dates are saved — forecasts are not guarantees
• Download an Akeso-branded PDF with your practice name, key numbers, payer table, documentation gaps and forecasts

Security & compliance

SOC 2-aligned controls built for HIPAA: encryption, an audit log that can't be edited, and automatic screen lock.

• Field-level encryption and a tamper-evident audit log
• 15-minute idle lock and role-based access per clinic
• Signed BAA required before the workspace opens

Interoperability evidence

Logs how payer and EHR systems respond, and flags refusals or long delays as possible information blocking.

• Connection log with response times and errors
• Downloadable evidence package for legal review
• Practice NPI and provider checks against the national registry

Workers’ Comp & managed care

Track injury claims and treatment authorizations, prepare utilization review requests and document return-to-work restrictions in a dedicated workspace.

• Claim, employer, carrier and injury details with visits used versus authorized
• Utilization review drafts using guideline limits supplied from your team’s licensed resources
• Combine physician-entered whole-person impairment ratings — Akeso does not determine the ratings
• Check payments against supplied state allowables, deadlines and interest rates
• Prepare IME response drafts for professional review; nothing is sent automatically

Veterinary dispute engine

Pet-insurance claims and denials for companion-animal practices, with SOAP-note parsing and pre-existing condition rebuttals.

• Emergency dispute workflow
• Carrier-specific policy checks
• Separate veterinary onboarding